Privacy Policy

1. Responsible Party

2. Information Officer

3. Rights of the Data Subject

You have the following rights in relation to your personal information:

• Right of access — you may request confirmation of whether we hold personal information about you, a description of that information, and the identity of any third parties who have or had access to it (Section 23).
• Right to correction or deletion — you may request that we correct or delete personal information about you that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or was obtained unlawfully (Section 24). This right applies where one of these conditions is met — it does not apply to accurate, lawfully held information solely because you wish it deleted.
• Right to object — you may object to the processing of your personal information in certain circumstances (Section 11(3)).
• Right to lodge a complaint — you may lodge a complaint with the Information Regulator if you believe we have interfered with the protection of your personal information.

4. Data Collected and Supply

We collect the following personal information: name, email address, phone number (optional), company name (optional), and the contents of your message, submitted via our contact form. Provision of this information is voluntary — you may choose to contact us by email or phone directly instead. If you choose not to provide the required fields (name, email, message), we will be unable to respond to your enquiry through the contact form.

5. Purpose of Collection

• To respond to enquiries submitted via our contact form
• To send transactional emails related to your enquiry (for example, a confirmation that we received your message)
• To improve our website and services through anonymised analytics (only where you have given consent via the cookie banner)

6. Categories of Recipients

• Email delivery providers — we use a third-party service to deliver transactional emails. Your email address is transmitted for delivery purposes only.
• Website analytics providers — anonymised usage data is shared with an analytics provider (only with your consent, where analytics cookies are accepted).
• Cloud hosting providers — our website and data are hosted on third-party infrastructure.

We do not share your personal information with any other categories of recipients.

7. Retention Period

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, after which we destroy or de-identify it. Where applicable law prescribes a minimum retention period — for example, the Tax Administration Act (5 years) or the Companies Act (7 years) for financial records — we retain records for that period and no longer.

8. Cookie Policy

We use cookies on this website. Cookies are small text files stored on your device.

• Strictly necessary cookies — required for the website to function. These are set regardless of your preference.
• Analytics cookies — used to understand how visitors interact with our website. These are only set with your consent.

You may accept or decline non-essential cookies using the consent banner on your first visit. You can change your preference at any time by clearing your browser cookies and revisiting the site.

9. Information Regulator Contact Details

10. How to Lodge a Complaint

If you believe we have processed your personal information in a manner inconsistent with POPIA, you may contact our Information Officer directly at [email protected]. If your complaint is not resolved to your satisfaction, you may escalate to the Information Regulator using the contact details above.